Hotel Bookings & Cancellation Policies

Check-ins and Cancellations

Cancellations must be made by 11.30pm the day prior to your arrival. Please note, advance purchase rates are not subject to changes or cancellations. 

• Check in is 3pm
• Check out is 11am

Late checkouts are subject to availability. Please contact Reservations to request.

Reservations Guarantee

A reservation is only guaranteed following the provision of a valid credit card number. No room will be held without these details. Full payment of the total cost of the booking will be taken on arrival at the hotel, together with a pre-authorisation of £50.00 per night to cover any incidentals during your stay. 

No Show

In the event of a no-show, the full amount of the booking will be charged to this credit card.

Severe Weather 

In the event that a hotel/venue is unable to open due to severe weather, guests will be contacted to offer rescheduled dates/times in the subsequent 14 days. Dates/times are subject to availability. All other cancellations are bound by our standard terms and conditions.

Prepaid Rates

Full payment is taken at the time of booking and is non-refundable nor transferable.

Smoking Policy

The hotels are strictly non-smoking hotels. Smoking in any of the Hotel’s public areas or guest rooms is therefore prohibited. The Hotel reserves the right to demand the guest reimburse any associated cleaning costs, as well as loss of earnings from the inability to sell the room. The Hotel, therefore, reserves the right to deduct these costs to the amount of a minimum of £150.00 from the credit card provided at the time of booking.

Damages

In the event that the guest has caused damage to the property or removed goods belonging to the company, The Hotel reserve the right to charge the credit card provided for reimbursement of the damage/loss.

Pets

We have a limited number of designated rooms. Please note that pets are not allowed in public areas except for main foyer. Pets stay rate is £25.00.

Group Bookings

Bookings of 6 rooms or more are treated as Group Bookings and separate T &C’s apply, which are to be advised directly per group booking enquiry.

PROMOTIONAL OFFERS

Midweek Madness

• Bookable via the hotel only
• Full payment required at the time of booking.
• Non-refundable in the event of cancellation.
• Valid Sunday - Thursday only.
• Rooms are subject to availability.
• Not available for consecutive night stays.
• Not available to be purchased with vouchers.

Sunday Suite Special

• This offer is subject to availability 
• Prices are for two persons sharing
• Including VAT and service charge

Champagne Offer

• Prices include VAT and service charges
• Available every night except Christmas and New Year

Spa Bookings & Cancellations Policies 

The Marcliffe Spa is your place for ultimate tranquillity. For your comfort and well-being, we ask guests of the Spa to go through a consultation process prior to any treatment being carried out. This gives our trained Therapists an opportunity to get to know you, and understand your best treatment needs or offer recommendations based on this.

We would kindly ask that during the time of consultation, or before any bookings are made, that you inform us of any medical conditions, skin allergies or if you think you are pregnant. In some instances, a patch test will be required 48 hours prior to treatments. Your therapist will let you know.

If you have any questions about our treatments or booking at the Spa, please contact the Spa team on 01224 865928 or email spa@marcliffe.com

Arrival

Please arrive on time for your appointments. However, for your convenience, we recommend you arrive at least 10 minutes before your scheduled appointment time to allow for you to prepare for your treatment in comfort and relaxation.

Cancellation Policy

Cancellations or rescheduling of any spa treatment or package appointments made with less than 48 hours’ notice will result in 100% of the treatment cost being charged. Failure to attend an appointment will result in the full treatment cost being charged.

Gift Vouchers

Gift vouchers are available to purchase online or in-person.

Please see our Gift Voucher policy for full details.

Mobile Phones

For the comfort and peace of all our guests we request that mobile phones are kept silent.

Age Requirements

The minimum age to access the Spa or to have treatments performed is 16.

Gift Vouchers Terms and Conditions – Hotel and Spa 

• Vouchers can be used only at The Marcliffe Hotel and Spa
• Vouchers are valid for 12 months from the date of purchase
• Vouchers are non-refundable*
• Vouchers cannot be exchanged for cash and no change can be given
• The Marcliffe Hotel and Spa will not be held liable, or be able to replace, if lost or stolen
• No photocopies of Vouchers will be accepted
• Advance bookings are advisable to ensure we can accommodate your booking.
• Terms and conditions may be subject to change.

*In the event of you needing to change or cancel your booking, please let us know at least 48 hours in advance. 

Website Terms and Conditions 

These are the Terms and Conditions (these “Terms") which apply to the use of the site by you.

1. Copyright & Domain Name 

1.1 The material on the web site (the "Site") which can be accessed via the url www.marcliffe.com, is protected by copyright and/or database rights and is owned by the Marcliffe Hotel Limited ("Marcliffe"). 

1.2 You may read, print and download it for private use.

1.3 You may not commercialise or otherwise copy it without our permission.

1.4 The domain name www.marcliffe.com, is the property of Marcliffe.

2. Use of website on these Terms 

2.1 All use of the Site is on these Terms.

2.2 If you do not agree to these Terms, you must cease use of the Site immediately.

2.3 You may print and keep a copy of these Terms. They are a legal agreement between us and you and can only be modified with our written consent. We reserve the right to change these Terms at any time at our discretion, by publishing an amended version of these Terms on the Site.

4. Accuracy of Information and Disclaimer

4.1 We do our best to ensure all information on the Site is accurate.

4.2 If you find any inaccurate information on the Site let us know and we will correct it, where we agree that it is inaccurate, as soon as practicable.

4.3 We make no representations that information on the Site is accurate and up to date or complete and accept no liability for any loss or damage caused by the inaccuracy or incompleteness of information on the Site.

4.4 We accept no liability and offer no warranties in relation to the Site and its content, to the fullest extent such liability can be excluded by law.

4.5 We reserve the right to modify, restrict access to or close the Site, or any part of it, at any time. 

5. Restrictions on Use

5.1 The Site contains copyright material, trade names and other proprietary information, including but not limited to text, software, photos, graphics. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, co-ordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, any of the content, in whole or in part, except as provided in these Terms. See the copyright notice on our Site.

5.2 Where appropriate we may provide hypertext links on the Site to other sites that are operated by other people. Using such a link (or otherwise navigating to any of those sites) means you are leaving our Site and we take no responsibility for, and give no warranties, guarantees or representations in respect of, any of those other sites.

6. General

6.1 The law of Scotland will apply to these Terms, notwithstanding the jurisdiction where you are based. You irrevocably agree that the Scottish courts will have exclusive jurisdiction to settle any dispute which may arise out of, under or in connection with these Terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the Scottish courts. The place of performance of the agreement made on these Terms will be Scotland.

6.2 We make no warranty or guarantee that the Site or information available on or through it complies with laws other than Scots law.

6.3 Failure by us to enforce a right does not result in waiver of such right.

6.4 If any of these Terms are held to be invalid or unenforceable by any court having authority to determine such issues, the remaining terms of this agreement will not be affected.

6.5 For further information from us on any of these Terms or for any queries on them, please contact info@marcliffe.com.