I have shunned yield revenue management, instead focusing on a fixed room rate for guests, all year, for the past 44 years that I have been a hotel owner.
Our guests return because they know what they will pay. The strength of our industry is on loyalty – it’s so much easier when people come back.
65% of our guests are returning guests. You see it in airlines; everyone is doing yield management, which is terrorising the business and there is no loyalty. What would restaurant guests think if the price of a steak varied according to demand?
Our 39 suites and bedrooms have king-size or zip-link beds, while inter-connecting rooms have
king and twin beds to amply accommodate four guests.
Family rooms available, subject to availability.
Bathrobes, hair-dryers, refrigerated mini-bars with soft drinks and snacks, fresh fruit, biscuits, evening maid service, newspapers and magazines are all part of the service for our suites and bedrooms.
We are also able to provide you with a same-day laundry and dry cleaning service.
Each suite and bedroom has two direct-dial telephone lines, and you have the choice of many television channels including Sky News, Sky Sports, CNN and movie channels.
Dogs are especially welcome at The Marcliffe in executive rooms.
CHECK-IN / CHECK OUT TIMES - Check-in 2:30pm, Check-out 11:00am.
ROOM SAFE - Each of our rooms contain an electronic extremely easy-to-use safe.
ROOM SERVICE - Our room service menus is available 24 hours. You are able to order from the breakfast menu from 7:00am until 10:30am, and up to 20:00pm for all the culinary delights from our extensive restaurant menu.
SPA - The Spa offers beauty care and therapeutic treatments for both ladies and gentlemen. The staff at our Spa adds cosseting, pampering, massages, aroma therapy, facial and body treatments. Whatever spa treatments you choose, you will be in the sure, safe hands of our fully-qualified therapists.
PARKING - We offer extensive car parking facilities with more than 150 spaces in close proximity to the hotel and spa. This includes valet parking.
INTERNET - We provide facilities at our Business Centre on the ground floor to enable you to check your e-mail or browse the Web.
WI-FI - We have a WI-FI system which provides a hook up to the Internet for hotel guests from anywhere within our hotel lobby.
The Marcliffe Mattress was created in recognition of the exclusive partnership between
Glencraft and The Marcliffe Hotel.
The Marcliffe Mattress sleep surface
is universally comfortable — it contours to your body to relieve pressure while retaining a healthy bounce
and cool temperature. Finished with
a wool, cashmere and silk layer the Marcliffe mattress is handcrafted with a 1500 pocket spring design and
an extra deep layer of springy horsehair to help control temperature and move moisture away from the body.
An Egyptian soft top creates
a cushion of soft comfort.
Glencraft have been creating handmade luxury mattresses for nearly 200 years. Every mattress is handmade to order in Scotland and are suppliers to Her Majesty The Queen, The Royal Family & 5* Hotels around the world.Visit the Glencraft site